Support

Most answers are below. If you are still stuck, email us and a person will reply, usually within one business day.

Signing in

I didn't get my code

Codes come from [email protected] and expire after 10 minutes. Check your junk folder, wait a minute, then tap Resend. You can request a new code once every 60 seconds.

I changed my email address

Email support from your old address if you still have it, or from the new one with as much detail as you can (roughly when you joined, a few videos you saved). We will verify before making any change.

Refynd Unlimited

How do I cancel?

On your iPhone open Settings, tap your name, then Subscriptions, then Refynd. Apple handles all billing, so we can't cancel or refund on your behalf.

How do I get a refund?

Request it from Apple at reportaproblem.apple.com. If a refund is granted, your account returns to the free plan.

I paid but the app still shows the free plan

Open Settings in Refynd and tap Restore purchases while signed in to the same Refynd account you used to subscribe.

Your data

Delete your account

In Refynd, open Settings, then Delete account. This permanently removes your library, notes, tags, thumbnails and activity history. Cancel any subscription in Apple Settings as well; deleting your account does not stop Apple billing.

Export or access request

Email support from your sign-in address and ask for a copy of your data. See the privacy policy for your rights.

Reporting a security issue

Email [email protected] with steps to reproduce. Please give us reasonable time to fix the issue before disclosing it, and don't access other people's data, degrade the service or run automated scanners against production. We won't take legal action against good-faith research that follows these rules. Our security.txt has the details.